36 applicants

Company

Manulife · 5 days ago

Workforce Management Analyst - Short Term Disability Centre of Excellence

CAN, Newfoundland - Full Time Remote

Full-time

Onsite

Mid Level

CAD$60K/yr - CAD$100K/yr

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Responsibilities

Leveraging a workforce management tool to create accurate short- and long-term forecasts based on historical data, seasonal events, projects, business trends and any other factors influencing incidence across all Group Disability product lines.

Accurately define workforce needs for specialized requests for new and existing clients.

Monitor and work with operational leaders to manage volumes and unexpected gaps to ensure Service Level Agreements (SLAs) are met; maintain the right headcount and calculate capacity.

Proactively ensure capacity across the system is leveraged through optimized workflow recommendations to drive continuous improvement and outcomes.

Meet regularly with operational leadership to discuss forecasting, highlighting opportunities and discuss strategies to increase efficiency and improve customer service and outcomes.

Create strong feedback loops with your service delivery partners, and work with teams to evolve the workforce management needs of group disability.

Collaborate with Analytics and Reporting team to evolve our best-in-class workforce management tools.

Serve as the primary point of contact and subject matter expert on workforce management policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Workforce ManagementResource OptimizationMS ExcelTableauPower BIShort-Term Disability Experience

Required

Knowledge and technical understanding of workforce management and resource optimization principles, concepts, and practices.

Excellent relationship building and interpersonal skills with a focus on high level of professionalism and customer service.

Strong working knowledge of MS Excel, Office, Tableau, and Power BI.

Ability to learn quickly and adapt to changing demands.

Ability to develop and maintain positive and collaborative relationships.

Relentless enthusiasm for our work.

Superior attention to detail, analytical, and problem-solving skills.

Flexibility to handle multiple priorities.

Self-motivated and able to work effectively under minimal supervision.

Solutions focused with an ability to motivate and positively influence others.

Thrives in a dynamic team environment.

Preferred

Short-Term Disability experience, including a thorough understanding of their business operations and processes.

Bachelor’s degree in a healthcare field, data analytics and/or workforce management experience.

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in Canada includes holidays, vacation, personal, and sick days

Full range of statutory leaves of absence