49 applicants

This job has closed.

Company

Squarespace · 2 days ago

Manager, Program Management (Customer Operations)

Remote, United States

Full-time

Remote

Mid, Senior Level

$136K/yr - $239K/yr

5+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Manage a team of project and program managers, coaching and enforcing project methodology, resolving blockers, and facilitating team development

Manage the portfolio of the PMO as a whole, balancing the workload of team members, and being responsible for overall delivery

Communicate progress, interdependencies, and change management needs regularly with Customer Operations leadership

Develop and maintain a system of tools, processes, and practices that ensure a smoothly running project delivery team

Collaborate with Customer Operations leadership to prioritize initiatives and manage resources throughout the project lifecycle - from requirements and planning, to rollout and measurement

Reserve bandwidth to personally manage projects, and to step in and assist in managing your team members' projects as needed

Partner with cross-functional teams such as Engineering, Product, Analytics, Design, and Operations to improve Customer Operations efficiency

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JIRAProject ManagementTeam ManagementKPI MeasurementScrum MethodologyProgram ManagementRisk ManagementProcess Efficiency

Required

Minimum 5 years of project management experience, ideally related to software, web technology, and/or business systems

Minimum 2 years of managing a team of project managers

Expertise in JIRA, or relevant tracking tools

Analytical and proven success using KPI measurement to improve workflows

Outstanding verbal and written communication

Strong interpersonal skills with the ability to influence without authority

Ability to handle multiple competing priorities in a fast-paced environment

Comfortable with scrum methodology, program management methodologies and ability to drive process efficiencies

Exceptional ability to track, mitigate risk, manage complex processes, and a desire to collaborate with multiple teams and multiple projects

A natural strategic problem-solver. You are comfortable with ambiguity and overcoming impediments to deliver

Benefits

A choice between medical plans with an option for 100% covered premiums

Health Savings Account with Squarespace funding

Fertility and adoption benefits

Supplemental Insurance plans

Headspace mindfulness app subscription

Global Employee Assistance Program (available January 2025)

Retirement benefits with employer match

Flexible paid time off

20 weeks for parental leave and up to 12 weeks to care for an ill family member

$100 per month remote Stipend

Access to supplemental insurance plans for additional coverage

Education reimbursement

Employee donation match to community organizations

6 Global Employee Resource Groups (ERGs)

Company

Squarespace

Glassdoor

4.0

Squarespace is a website building and hosting platform that helps users create websites without needing advanced technical skills.

Founded in 2003

New York, New York, USA

1,001-5,000 employees

http://www.squarespace.com

H1B Sponsorship

Squarespace has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (22)

2021 (34)

2020 (29)