MASSIVE: Medical and Subrogation Specialists · 2 days ago

Intake Coordinator (Remote work; must reside near Southfield, MI)

United States

Full-time

Remote

Entry Level

$38K/yr - $40K/yr

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Responsibilities

Utilize telephone, email, fax, online portals, and regular mail to add new cases into our proprietary system;

Develop relationships within the team to improve and expedite the intake process;

Receive all new intake information via mail, fax, and email;

Retrieve and scan mail into electronic systems;

Organize and disburse received information to appropriate team members

File information into appropriate electronic locations, including SharePoint and our proprietary system.

Maintain MASSIVE’s proprietary software, the Claim Tracking System (CTS), including client information updates and workflow management;

Ensure smooth operations through data discovery and detection of patterns during the normal day-to-day work;

Contribute to the team effort by accomplishing team-related results;

Qualification

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Microsoft OfficeClaim Tracking SystemWeb-based systems

Required

Comfortable working knowledge of the Microsoft Office suite of applications

Ability to utilize web-based systems as the MASSIVE Claim Tracking System (proprietary web-based system)

Strong interpersonal skills

Self-motivated and willing to work with the ebb and flow of an ever-changing task list

Must become knowledgeable in the MASSIVE workflows

Must develop, within 90 days of employment, a solid understanding of the processes and workflows we use

Must understand the reasons for certain actions we take, including putting the customer first and acknowledging the customers' perception of what we do