52 applicants

Company

PAR Technology · 1 day ago

Concierge Services Specialist (Restaurant Tech exp or former Restaurant Management exp required!)

United States

Full-time

Remote

Entry Level

$55K/yr - $60K/yr

1+ years exp

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Enterprise SoftwareInformation Services

Comp. & Benefits

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Responsibilities

Support and coordinate client needs with a focus on delivering outstanding customer satisfaction.

Execute timely and high-quality updates to client databases, ensuring data integrity.

Suggest process improvements to enhance the client experience.

Handle multi-channel support, including phone and email communication.

Monitor and manage email inquiries and ticket creation for new support opportunities.

Keep internal and external tracking systems updated.

Utilize tools like Data Central, SharePoint, Microsoft Office, and AutoTask to perform daily tasks.

Respond promptly and professionally to client calls and emails.

Perform miscellaneous duties as needed to support team goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Database ManagementMicrosoft OfficeExcelHospitality ManagementAgile Environments

Required

1–2 years of experience in the technology industry.

Previous experience in a hospitality management role. Understanding of back-of-house responsibilities including cost of goods, scheduling, payroll, reporting.

A strong customer service orientation and the desire to exceed client expectations.

A passion for learning, with an eagerness to grow technical and interpersonal skills.

A problem-solving mindset, with the ability to think critically and creatively.

Excellent written and verbal communication skills. This role will be about 70% email support and 30% phone support.

Proven ability to write clear, simple instructions for complex topics.

Attention to detail with the ability to understand the bigger picture.

Strong organizational skills and time management abilities.

Ability to work independently and collaboratively within a team.

Proficiency in Microsoft Office, especially Excel.

A proven track record in Professional Services.

Familiarity with agile and dynamic technical environments.