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Company

Perficient · 1 day ago

Oracle Cloud ERP Managed Support Consultant

United States

Full-time

Remote

Senior Level

$65K/yr - $150K/yr

5+ years exp

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ConsultingInformation Technology

No H1B

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Responsibilities

Will build trusted client relationships through positive consulting and support delivery.

Establishes knowledge of client business challenges and priorities.

Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds

Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams.

Act as a customer advisor on best practices and application awareness.

Will be responsible for training the customer and counterparts in administrative operations.

Will assist with configurations, upgrades, and long-term support management.

Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.

Instills team commitment to company delivery methodologies and practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle ERP Cloud FinancialsSupply Chain ManagementProcurementRisk ManagementProject ManagementAgile environmentOracle ERP Cloud CertificationOracle EBS experienceOracle Cloud project experienceERP Cloud WorkflowSLA RulesConflict-resolution skillsTeamwork skills

Required

Bachelor’s Degree or equivalent experience.

5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.

Experience working in an Agile environment.

Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.

Excellent knowledge and understanding of current technologies and complex enterprise-level applications.

Skilled ability to obtain, understand and respond strategically to client needs.

Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.

Strong analytical, problem solving and conflict-resolution skills.

Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.

Excellent listening, oral, and written communication skills.

Excellent reporting skills.

Excellent interpersonal and teamwork skills.

Flexible to new situations and challenges.