Info Way Solutions · 2 days ago
Technical Delivery Manager
United States
Contract
Remote
Senior Level
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Hiring Manager
Adarsh Ray
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Responsibilities
Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services
Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
Guide customers on key topics like Business Continuity, Security Compliance.
Maintain customer satisfaction through proactive issue mitigation and escalation management.
Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.
Qualification
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Required
Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
High proficiency in customer communications and presentations.
Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
Proficiency in English is mandatory; additional language skills are an asset.
Minimum of years of SAP Technical Administration with SAP Basis skills.
Years of customer-facing SAP Technical Consulting experience.
Experience in solution design, enterprise architecture, and SAP implementation.
Experience in technical project planning, implementation, and configuration.
Strong background in SAP solutions, technology, and products, and cloud technology.
Ability to work effectively as part of a virtual, dynamic, and dispersed team.
Good understanding of cloud architecture and IT technical infrastructure.
Strong customer focus, networking, relationship-building, and problem-solving skills.
Competency in multi-tasking and managing multiple engagements in parallel.
Preferred
Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
Company
Info Way Solutions
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA.
Founded in 2012
201-500 employees
H1B Sponsorship
Info Way Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (23)
2022 (32)
2021 (69)
2020 (50)
Funding
Current Stage
Growth StageLeadership Team
Kismat Kathrani
Founder and President
Nidhi Mahajan
Client Partner /Business Development Leader
Company data provided by crunchbase
