Swooped ยท 1 day ago
Fraud Investigator
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Serve as the first line of review for triage, mitigation, investigation, and recovery regarding allegations or suspicions of external customer asset fraud.
Request, examine, and analyze bank transmittal records and/or supporting documentation to determine chargeback eligibility.
Ensure that quality standards and time constraints are met to prevent monetary losses.
Communicate with customers, merchants, and leadership regarding fraud claims.
Maintain departmental procedures for assigned job functions.
Ensure accurate fraud reporting of fraudulent activity.
Notify management of important developments (fraud trends) and potential problems (fraud detection/prevention).
Demonstrate proficiency with Case Management Systems and reporting tools.
Conduct research utilizing available tools, systems, and the internet to resolve cases.
Assess client profile data against hits to ensure normal and expected activity.
Escalate relationship retention or termination decisions and track account closures where applicable.
Proactively identify risks and drive mitigation activities to completion.
Collaborate with management to escalate risks and incidents to appropriate risk and control areas to enhance the overall risk management posture.
Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impacts.
Perform other related duties as assigned by the Manager.
Qualification
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Required
Degree preferred, or a high school diploma with 2-3 years of experience in the financial sector.
Ability to work in a fast-paced environment meeting deadlines and production goals.
Strong problem-solving skills and sound judgment.
Excellent verbal and written communication skills.
Good organizational and time-management skills.
Ability to handle multiple tasks simultaneously in a competent and professional manner.
Proficient with computers, including Microsoft Word and Excel.
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
