167 applicants

Company

WinnCompanies · 2 days ago

Software Support Specialist (Remote)

Boston, MA

Full-time

Remote

Entry Level

$31.25/hr - $31.25/hr

1+ years exp

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Responsibilities

Analyze support problems presented by the end user, formulate plan to resolve, and execute plan to a successful completion.

Coordinate, execute, and document all HelpDesk activity to ensure accuracy, and repeatable resolution.

Implementation of and/or assimilation of new properties into the current Property Management Software. This includes giving and directing other Winn employees, and/or contractors, on tasks that need to be completed to accomplish the implementation.

Provide support to individuals and groups with questions about Property Management function, data, and processes.

Lead property management software patch release and upgrade projects.

Document process documentation and create related LMS/Job Aid content, and training.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Property Management SoftwareMicrosoft SuiteDatabase MaintenanceLIHTC FamiliarityHOME Program FamiliarityProject Based Section 8 FamiliarityPublic Housing Programs FamiliarityComplex Document ProductionHands-on Property Management ExperienceAccounting ExperienceRoot Cause Analysis

Required

Associate’s degree in Computer Science or related field.

1 - 3 years of related work experience.

Advanced skills with Microsoft Suite applications.

Outstanding verbal and written communication skills.

Excellent customer service skills.

Ability to produce complex documents, perform analysis and maintain databases.

Advanced experience with Property Management Software - Affordable

High level analytical thinking and problem solving skills.

Familiarity with LIHTC, HOME, Project Based Section 8 and Public Housing Programs

Preferred

Bachelor’s degree in Computer Science or related field.

Hands on Property Management or Accounting experience

Ability to drill down into voluminous data to identify root cause of issues

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families