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Company

Ricoh USA, Inc. · 2 days ago

Program Manager, Region Annuity

Atlanta, GA

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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H1B Sponsor Likely

Hiring Manager

Saranya Rajamani

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Responsibilities

Achieve and/or exceed assigned Aftermarket gross profit and revenue sales targets and business objectives by proactively engaging dealers to market the GDP / “Sole-Source” program. Manage Dealer commitment and program compliance.

Effectively understand and use RICOH analytics to identify and quantify lost Dealer aftermarket revenue. Communicate non-compliance intel to National Aftermarket Manager & Region market team.

Collaborate with RICOH’s market team to develop Dealer-by-Dealer strategies that encourage partnership & growth, communicate program non-compliance and the effective return of lost Aftermarket business.

Align and execute daily activities including, but not limited to, maximizing sales results, building Dealer relationships and delivering partner value. Coordinate Dealer approach to improve Aftermarket marketing deliverables, improve AM reporting analytics, collect competitive intelligence and capture (VOC).

In collaboration with National Aftermarket Manager and RICOH market team members, develop a comprehensive Dealer Business Plan initiative focused on aftermarket revenue growth, Dealer compliance, reducing RICOH expense and improving Dealer operational efficiency and service profitability.

Implement and demonstrate remote engagement as the primary method of Dealer interaction. Effectively utilize RICOH technology to deliver virtual meetings and presentations with all Dealers and the RICOH team. At minimum, 75% of scheduled activity should be dedicated to proactive, virtual engagement and communication.

Provide Dealers subject matter expertise on effectively positioning RICOH's go-to market strategy including: the “economic engine,” “Sole-source” commitment, managing/minimizing the gray market, the GDP contract, Aftermarket pricing alternatives, marketing & environmental resources and collateral.

Demonstrate a value-added, partnership approach to encourage Dealer Aftermarket commitment and compliance by introducing the industry profit & benchmarking model, effective setup of Dealer ERP system with RICOH interface to improve procurement and inventory management practices, and value of “Nexera” and “ProsElite” industry programs.

Educate Dealers on RICOH's Aftermarket ordering & distribution policy, process and administrative support teams to ensure maximum Dealer benefit and satisfaction.

Capture and share VOC feedback related to Aftermarket marketing deliverables, RICOH systems, processes & support, item availability, pricing, and other OEM Aftermarket programs and go-to market strategies.

Evaluate VOC feedback and propose alternatives or enhancements to increase RICOH value and Dealer commitment.

Collaborate with peers, Region market team and Dealer leadership to improve RICOH Aftermarket strategy, programs and deliverables. Consider and develop best practices to ensure a consistent and effective approach to achieving key business objectives.

Qualification

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Aftermarket business managementDealer/Channel business experienceOffice products experienceTechnical service experienceChannel managementRICOH office products knowledgeDealer ERP systemsMS Office Suite proficiencyOracle System proficiency

Required

College degree preferred or equivalent business experience

Experience in managing the Aftermarket business, specifically related to Dealer/Channel business

8+ years office products experience with understanding of parts & supplies usage

5+ years technical service, service management and/or service operations experience (or equivalent technical experience)

Knowledge & experience in Channel management, preferably Office Equipment (OE)

Excellent communication and organizational skills

Excellent presentation skills, including virtual presentations. Ability to respond to questions from groups of managers, clients, customers and sales reps

Ability to work independently, establish workload priorities and meet scheduled deadlines

Requires proficiency in MS Office Suite

Preferred

Prior RICOH office products business knowledge preferred

Understanding the industry business model, Dealer ERP systems and OE consultant programs and deliverables preferred

Oracle System or similar database application software preferred

Company

Ricoh USA, Inc.

Glassdoor

3.6

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Founded in 1962

Malvern, Pennsylvania, USA

10,001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (2)

2022 (10)

2021 (18)

2020 (6)