FreedomCare ยท 1 day ago
Team Lead of Care (CT / Remote)
West Hartford, CT
Full-time
Remote
Senior Level
$23/hr - $27/hr
3+ years exp
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Responsibilities
Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Support process improvement by identifying system or workflow areas of opportunity
Assist the management team with the interview processes for new candidates and new team member training
Qualification
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Required
Experience managing/supervisory employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Experience with data input, case review and building rapport and confidence with team
Ability to motivate team to meet and/or exceed case management targets or metrics
Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
Excellent communication and organization skills
Must have poise and patience when dealing with customers
Preferred
Bilingual in English and Spanish, or other languages desired
Benefits
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1,000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Founder and CEO
Company data provided by crunchbase
