Deltek · 2 days ago

Associate Support Services Analyst

United States

Full-time

Remote

Entry Level

$38K/yr - $68K/yr

Maximize your interview chances

ConsultingEnterprise Software

Growth Opportunities

Insider Connection @Deltek

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responds to incoming support requests in a prompt, professional and helpful manner.

Clearly documents all Customer interactions via Deltek’s case tracking system (Right Now Technologies (RNT)) based on current policies and procedures.

Utilizes basic troubleshooting skills, basic product knowledge and existing knowledge base to resolve low complexity support tickets.

Request assistance from higher level Analysts for support requests that are outside current skill set and/or where the Customer is reporting a high severity issue.

Effectively manages issues and the escalation of issues and eventual resolution within agreed upon SLA’s.

Exceed our Customers’ expectations by providing world class Customer service.

Demonstrated ability to multi task and effectively organize tasks based on priority.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service principlesProblem analysisTechnical thinkingMS Office Programs