Be an early applicantLess than 25 applicants

Company

AppZen · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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AccountingArtificial Intelligence (AI)

H1B Sponsor Likely

U.S. Citizen Only

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Responsibilities

Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).

Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.

Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.

Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementB2B Software SolutionsData AnalysisFinance TechSAP ConcurChrome RiverNetSuiteOracleFraud ComplianceEU Privacy LawsCustomer Success PlatformGainsightProject Management

Required

3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.

Humble and friendly personality with an open and honest communication style.

Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.

Exceptional presentation skills to engage Director/VP/C-level stakeholders.

Ability to understand our business applications quickly with little hands-on training.

You are a patient and caring person, highly organized and driven.

You are excited by AI and its ability to transform and improve how businesses run.

You thrive on helping customers achieve their desired outcomes from software investments.

You have strong spoken and written communication skills.

You are action-oriented; no task is too small or insignificant for you.

You value prioritization to guide your focus toward the highest-impact activities.

You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc.

You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc.

You’re scrappy and comfortable asking for help.

You’re deeply team-oriented and enjoy a fast-paced startup environment.

Preferred

previous experience with project management, fraud, compliance, and EU privacy laws.

previous experience using a Customer Success Platform such as Catalyst or Gainsight.

Benefits

Annual performance bonus

Stock

Benefits

Incentive compensation plans

Company

AppZen

Glassdoor

3.3

AppZen is an artificial intelligence platform for modern finance teams.

Founded in 2012

San Jose, California, USA

201-500 employees

http://www.appzen.com/

H1B Sponsorship

AppZen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (4)

2021 (6)

2020 (9)