PSI Pax, Inc. ยท 1 day ago
Junior Help Desk Agent (2843)
USA
Full-time
Remote
Entry Level
3+ years exp
Maximize your interview chancesInformation ServicesInformation Technology
No H1B
Security Clearance Required
Insider Connection @PSI Pax, Inc.
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Responsibilities
Provide Tier 1 technical assistance to computer program users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
Resolve incidents or requests as required.
Conduct customer satisfaction call backs and record results.
Attend ongoing Government-provided knowledge transfer and training sessions.
Stay abreast of all changes in standard operating procedures.
Utilize the Knowledge Management System to assist with call resolution.
Attend team meetings as required.
Qualification
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Required
Must be able to attend an on-site four (4) week training program at NAS PAX River.
Less than three (3) years of experience performing work related to the functions in the job description.
Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
Extensive knowledge and experience of customer service.
Good interpersonal, Problem-solving, and Time management skills.
Good written, oral, and interpersonal communication skills.
Strong attention to detail, organizational skills, and a commitment to quality.
Ability to conduct research into PC and software issues and products as required.
Eligibility to pass the required Government background check and obtain a public trust level Clearance.
Must have a High School Diploma/ GED
Preferred
A current, active Non-NISP Clearance, Public Trust or higher-level US clearance
Tier 1 Help Desk experience is a plus.
Company
PSI Pax, Inc.
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mann
Chief Operating Officer
Company data provided by crunchbase
