Iron Mountain · 1 day ago

ServiceNow Administrator

Springfield, IL

Full-time

Remote

Entry, Mid Level

2+ years exp

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Big DataCloud Storage

No H1B

U.S. Citizen Only

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Responsibilities

Responsible for day-to-day production support of the platform

Work with the Service Management team to develop new ways to overcome challenges

Platform SME for all active modules/process/functionality to promote and support internal/external users

Promote adoption of SNOW functionality/processes for user base

Assist in identification of in platform enhancements to benefit user experience and/or adherence to documented processes

Curate backlog to capture business requirements and convert to technical requirements

Assists in the management of the ServiceNow knowledge bases

Develop and maintain test cases and tests for platform functionality/modules

Working hours are varied and mandatory on-call rotations, including some nights, weekends, and holidays. Depending on project status, hours may be extended to meet deadlines or resolve issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow System Administration CertificationServiceNow platform experienceServiceNow Enterprise product suiteServiceNow API’sSingle Sign-On (SSO)SAMLSSLWeb ServicesRESTBusiness concepts applicationActive listening skills

Required

ServiceNow System Administration Certification

2+ years of experience on the ServiceNow platform

Overarching understanding of ServiceNow Enterprise product suite

Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions: ServiceNow API’s, SSO, SAML, SSL, Web Services, REST, etc.

Ability apply business concepts into a technical solution

Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon

US Citizenship