GovCIO · 23 hours ago
ServiceNow Idea and Demand Manager (Journeyman)
United States
Full-time
Remote
Entry, Mid Level
$95K/yr - $100K/yr
2+ years exp
Maximize your interview chancesConsultingIT Infrastructure
No H1B
Security Clearance Required
Insider Connection @GovCIO
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Responsibilities
Develop and maintain relationships with key stakeholders, including Executive/Division/Region/Program Office leaders, technology teams, and vendors.
Collaborate with business stakeholders to identify or triage new Ideas and Demands ensuring they align with the organization's strategic goals and objectives.
Assist managing the Intake process within ServiceNow, from Idea submission, to Demand, to handoff to PMs for implementation.
Drive the process for prioritizing and selecting Ideas and Demands for review by Governance.
Collaborate with cross-functional teams to define the Demand Business Case, Scope, Objectives, Timelines, and Financials.
Work closely with development teams to prioritize Idea 'Stories' or 'Epics' and manage their progress through the development lifecycle.
Drive adoption of the ServiceNow platform for Intake and Demand management across the entire organization.
Track and report on key metrics related to the Intake and Demand management process.
Ensure the ServiceNow platform is configured to support Intake and Demand management.
Continuously improve the Intake and Demand management process to increase efficiency and effectiveness.
Train others on the process and associated tools.
Qualification
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Required
Bachelor's with 2-5 years (or commensurate experience)
Teamwork focused and oriented – a true team player.
2+ years managing projects at the Enterprise level.
2+ years of experience in IT Service Management.
Experience in managing Intake and Demand processes, including developing and implementing process improvements.
2+ years of experience in ServiceNow specifically with Idea and Demand Management (Strategic Portfolio Management).
Ability to effectively communicate with cross-functional teams, stakeholders, and leadership.
Strong analytical and problem-solving skills.
Excellent organizational skills with a keen attention to detail.
Fluent in English-excellent communications skills written and oral.
Clearance Required: Ability to obtain and maintain a Public Trust clearance
Preferred
ServiceNow certifications are a plus. (CSA, CIS, CAS)
Knowledge of Agile methodologies and ITIL best practices.
Project Management skills, with experience managing complex projects from Ideation to delivery.
Bachelor's degree in Business, Information Technology, or related field a plus.
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
2023-12-23
Washington Technology
2023-08-26
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