120 applicants

Company

Advocacy Solutions · 1 day ago

CUSTOMER SERVICE REPRESENTATIVE

Fort Lauderdale, FL

Full-time

Remote

Entry Level

$18/hr - $18/hr

2+ years exp

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Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on services.

Collects and enters information for services.

Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Performs other related duties as assigned.

Qualification

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Telephone customer serviceTyping speed 35 WPMProficient computer skillsService-orientedData-entry functionsQuiet work areaReliable attendance

Required

Minimum typing speed of 35 WPM

Must be able to talk on the phone and type at the same time

Excellent reading, writing, and verbal communication skills

Must have your own internet and desk/work area

Must pass a background check and typing test

Must have a quiet area for a home office away from noise and distractions

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Solid reading, writing, and verbal communication skills.

Ability to sit for a long period of time.

Must be proficient in the use of today's technology.

Reliable and dependable attendance.

This job requires a minimum of a high school diploma or G.E.D and two years of telephone customer service or previous call center experience.

Telephone experience is required.

Experience using computers and performing data-entry functions.

Must have a desk, chair and basic essentials to work from home.

Must have a quiet work area without noise or distractions.

Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.

Must be logged onto your work computer and able to answer calls during your normal work hours.

Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.