Alpine Home Air · 1 day ago
HVAC Tech Support (Remote - US)
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Speak with homeowners on the phone who have purchased products from our HVAC ecommerce website
Assist customers with questions about the products
Troubleshoot remotely to resolve technical issues
Qualification
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Required
5 years experience as an HVAC Technician
Excellent written and verbal communication skills
Demonstrated computer skills with typing at 40 WPM+
Enjoy fast-paced work handling multiple duties simultaneously
Professional, positive demeanor; extroverted, warm, and friendly with customers
Self-starter who is eager and ambitious to put in the effort required to succeed
Strong attention to detail
Able to work with ambiguity well and solve problems while aligning with company values
Able to work as a team when necessary
Has high speed internet and a stable power supply
Has a quiet office space within their home to work without animals or family members in the same room
Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours
Open to periodic travel for hands on training and product refurbishment
Rotating schedule with periodic weekend availability required
Benefits
Group health insurance plus health savings account
401k
Paid time off
Paid holidays
Life insurance
Short-term disability
Paid educational and professional development training
All computer equipment and training will be provided
Company
Alpine Home Air
Founded in 2002, Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners in a way that: * Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming; * Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and * Prioritizes a harmonious win for all parties mutually: customers, team members, company and the environment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
