Cognizant · 2 days ago
Consulting Manager - ServiceNow
Charlotte, NC
Full-time
Remote
Senior Level, Lead/Staff
$114K/yr - $134K/yr
10+ years exp
Maximize your interview chancesConsultingIndustrial Automation
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Responsibilities
Manage large programs for targeted accounts with support from Senior Consultants.
Responsible for continued growth within the Client Account. This includes working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.
Accountable for delivery of projects in accordance with Project Management standard methodologies and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.
Ensures a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria.
Manages client expectations through proactive relationship management.
Serves as the Project Lead on client engagements and drives the completion of all Project Management results. Serves as point of review and approval of client work.
Defines clients desired business outcomes and manages alignment to those outcomes.
Leads oversight of client deliverables including customer approach documents and proposals.
Accountable for managing and invoicing client engagement financials.
Facilitates the preparation of workshop materials and co-leads workshop discussions.
Works with the client, Consultant, and Solution Architect to build user stories with business-level requirements.
Accountable for creation and delivery of all project Change Requests for assigned accounts.
Responsible for the creation of all Statements of Work for assigned accounts.
As needed works with Sales/Pre-Sales and Managers to develop Statement of Work documentation/collateral for other client implementations.
As vital, serves as the Cognizant Scrum Master.
Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.
Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.
Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)
As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.
Qualification
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Required
Minimum 10 years of related experience with a management consulting firm.
Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.
Proficient in implementing Service Delivery solutions, can demonstrate real-world examples to customers and provide standard methodology solution alternatives.
Strong analytical and facilitation skills.
Strong organizational skills.
Excellent written and verbal communication skills.
Ability to create and present executive level presentations.
Excellent interpersonal and relationship leadership skills.
Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio.
Knowledge of Agile Development framework and effective SCRUM techniques.
Ability to work on tight deadlines in a fast-paced environment.
Preferred
4-6 years ServiceNow project experience.
Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing.
ITIL v4 Foundations.
PMI CAPM or PMP.
Agile SCRUM Master certified.
ServiceNow System Administration Certification.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10,001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10179)
2022 (13921)
2021 (12909)
2020 (21593)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO· undefined
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Company data provided by crunchbase
