MVP Health Care · 1 day ago

Associate, Intake Operations

Rochester, NY

Full-time

Remote

Entry Level

$24/hr - $34/hr

2+ years exp

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Responsibilities

Handle service requests and correspondences from providers, facilities, enrollees, or their representatives via phone, fax, email, and postal mail.

Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures.

Create authorization cases for service requests requiring authorization.

Make outgoing faxes and/or calls to providers with determinations or to request additional information.

Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health insurance experienceCustomer service experienceMicrosoft OutlookMicrosoft WordComputer skillsCommitment to customers

Required

High school diploma

Two years’ experience in health insurance, medical, or healthcare field

One year customer service experience

The availability to work full-time, 3 days during the week with every other weekend required, virtually within NYS.

Knowledge of Microsoft Outlook and Word

Intermediate computer/keyboarding skills

Curiosity to foster innovation and pave the way for growth

Humility to play as a team

Commitment to being the difference for our customers in every interaction

Benefits

Growth opportunities to uplevel your career

A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team

Competitive compensation and comprehensive benefits focused on well-being

An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York