154 applicants

Company

Cox Communications · 1 day ago

Cloud Engineering Support Specialist II (RapidScale)

Raleigh, NC

Full-time

Remote

Entry Level

$25.58/hr - $38.37/hr

3+ years exp

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Comp. & Benefits

H1B Sponsor Likely

U.S. Citizen Only

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Responsibilities

Manage and maintain remote monitoring and management systems to ensure uptime and performance.

Assist with onboarding and offboarding of clients and agents to the system.

Troubleshoot and resolve issues related to remote agents and cloud infrastructure.

Perform client health checks and remediate identified issues.

Develop and implement automation scripts to improve operational efficiency.

Provide thorough technical support to clients, ensuring prompt and effective resolution of issues.

Use performance monitoring tools to track alerts, dashboards, and data trends.

Manage tasks and organize large datasets for integration into enterprise monitoring solutions.

Provide technical solutions to complex problems, developing and refining documentation as needed.

Work closely with monitoring operations, production support, performance teams, and application owners to deliver best-in-class monitoring.

Focus on reducing Mean Time to Resolve (MTTR) for incidents.

Support day-to-day administration and maintenance of monitoring tools.

Respond promptly to events and alerts, coordinating the resolution of incidents.

Continuously analyze platform behavior and provide recommendations for improvement.

Participate in initiatives aimed at enhancing client service, operational efficiency, and reliability.

Follow procedures to detect and troubleshoot issues, while maintaining up-to-date technical documentation.

Actively engage in incident and problem management processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud CertificationRemote MonitoringPowerShell scriptingMicrosoft Windows patch managementService request ticketing systemsData ManagementTechnical documentationMonitoring tool infrastructureMonitoring recommendationsRelationship Building

Required

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Foundational Cloud Certification in any of the following: Google Cloud, AWS, or Azure.

Experience with Remote Monitoring and Management (RMM) tools.

Experience in Microsoft Windows patch management and automation development.

Proficiency with PowerShell scripting.

Experience with service request ticketing systems (preferably JIRA).

Experience creating and maintaining technical documentation.

Ability to gather, organize, and use large data sets for instrumentation in enterprise monitoring solutions.

Experience recommending baseline monitoring thresholds and performance KPIs/SLAs.

Ability to provide recommendations for monitoring tool infrastructure.

Highly curious with excellent problem-solving, analytical, and situational awareness skills.

Strong oral and written communication skills; comfortable presenting both individually and in groups.

Strong interpersonal skills with experience initiating and building positive relationships.

Comfortable in a rapidly changing technical environment and dealing with ambiguity.

Preferred

Familiarity with Cloud and hybrid infrastructure is preferred.

Benefits

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

COVID-19 vaccination leave

Health care insurance (medical, dental, vision)

Retirement planning (401(k))

Sick leave

Flexible vacation/wellness days

Company

Cox Communications

Glassdoor

4.0

Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.

Founded in 1962

Atlanta, Georgia, USA

10,001+ employees

http://www.cox.com

H1B Sponsorship

Cox Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (7)

2022 (40)

2021 (40)

2020 (28)