106 applicants

This job has closed.

Company

Cox Communications · 4 days ago

Customer Care Specialist I - Technical Support

Las Vegas, NV

Full-time

Remote

Entry Level

$15.87/hr - $23.75/hr

1+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.

From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism.

You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze.

You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions.

And speaking of customer experiences, you'll totally own that.

That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTroubleshooting technical issuesSales experienceTelecommunications experienceGEDBasic hardware troubleshootingBasic software troubleshootingConnectivity issues troubleshootingPersonable communicationCustomer experience focus

Required

High school diploma, GED, or relevant work experience

6 months experience providing customer service or selling products and services

You must live in Phoenix, Tucson, Las Vegas or a surrounding community within the state of Arizona or Nevada

You must have high-speed internet connection available in your home

Preferred

6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues

6+ months of experience working in a position that requires meeting sales goals

Keen aptitude for helping customers and a customer experience focus

1-2 years of work experience in a customer service role, not necessarily specific to call centers

Enthusiastic and personable, with the ability to adapt and thrive in constant change

Previous telecommunications experience

Benefits

401k + company match

Comprehensive medical benefits

Free Internet

Discounts on other Cox services valued at up to $300 per month

Generous Paid Time Off (PTO)

Tuition reimbursement for academic pursuits

Adoption assistance

Paid time off to volunteer

Childcare and eldercare resources

Pet insurance

Company

Cox Communications

Glassdoor

4.0

Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.

Founded in 1962

Atlanta, Georgia, USA

10,001+ employees

http://www.cox.com

H1B Sponsorship

Cox Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (40)

2021 (40)

2020 (28)