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Company

Paycor · 1 day ago

Senior CX Operations Analyst (Remote)

United States

Full-time

Remote

Senior Level

$74K/yr - $127K/yr

5+ years exp

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Bookkeeping and PayrollEmployment

No H1B

U.S. Citizen Only

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Responsibilities

Collect, analyze, and evaluate data to track the impact of business levers and Paycor’s business performance with a focus on the implementation pipeline from the start of the project through billing and/or revenue retention post implementation.

Drive decision making and strategy with data and analytical insight with the goal of maximizing revenue and cost performance.

Extract data and gather feedback from stakeholders to allow for development of actionable tools and efficient and sustainable data models.

Identify process improvement opportunities to ensure data integrity and drive time/cost efficiencies.

Measure, report and analyze results across operational groups, products, channel, platform and other performance segments.

Analyze customer data to understand behavior changes, and identify ways to increase customer retention and improve on-time delivery of Paycor services.

Create easy to read, engaging reports that give CX and Finance management clear perspectives on the key metrics and their performance.

Understand outside factors such as economic, marketing, sales, and pricing strategies that may drive a need to influence the operational capacity forecast.

Perform ad-hoc analysis and projects as needed using advanced analytical tools.

Assist with the development of centralized automated tools for cross functional departments to extract data, report and provide insights for daily business management pertaining to revenue, client profiles, product attributes, and operational efficiency.

Manage tools, dashboards, models, reports and statistics that support decision making and process improvement within the organization, including pipeline reporting, trend analysis, retention analysis, and operational optimization.

Translate business concerns into clear requirements through use cases, process diagrams, business and/or functional requirements so they are understandable and usable by each stakeholder group.

Support end users through change by troubleshooting, creating best practices, answering questions and concerns to achieve adoption of change.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data AnalysisQuantitative SkillsExcelData VisualizationPredictive AnalyticsOperations ExperienceSalesForce.comProcess ImprovementTenacity

Required

Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Engineering, MIS or equivalent

5+ years’ experience in related operations, analytical, systems and/or accounting role

Exceptional analytical and quantitative skills with the ability to interpret data into actionable recommendations

Strong Excel skills including experience analyzing large quantities of data, effectively validating data sets, creating complex formulas, pivots and developing models

Able to work quickly, experiment and amend approach based on data and results

Tenacious personality with the ability to challenge others and lead without authority

Excellent written and verbal communication skills

Ability to meet aggressive deadlines

Preferred

Experience with data visualization tools such as Tableau, Qlik

Experience with analytics and predictive tools, such as rStudio, SAS, IBM Watson, leveraging SQL

SalesForce.com experience

Benefits

A flexible virtual-first work philosophy

An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth

401(k) with $.65 match for every dollar contributed up to 6% of eligible pay

Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)

Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care

Paid leave for birth parents, non-birth parents, elder caregivers, and military support

Sabbatical opportunities for tenured Associates

Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount

Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges