42 applicants

Company

Microsoft · 2 days ago

Azure Customer Engineer

Atlanta, GA

Full-time

Remote

Entry, Mid Level

$98K/yr - $193K/yr

2+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning.

Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.

Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.

Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills.

Root Cause Analysis (RCA) Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.

Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.

Embody our culture and values

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud ComputingSoftware Industry ExperienceProject ManagementComputer ScienceCustomer Facing ExperienceRoot Cause Analysis

Required

Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology + OR equivalent experience.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions.

Preferred

Bachelor's Degree in Engineering, Computer Science, or related field AND 5+ years software industry experience related to technology + OR equivalent experience.

1+ year(s) of customer facing experience.

5+ years of experience in product/service/project/program management or support delivery driving large, strategic, and complex programs across diverse stakeholders with many critical dependencies.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)