Ontellus · 1 day ago

Customer Service Specialist

Houston, TX

Full-time

Remote

Entry Level

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Responsibilities

Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company at all times by exhibiting Ontellus core values, and complying with the companys security standards

Gives appropriate attention to detail to produce quality work and provides accurate information to our customers.

Demonstrates innovation & continuous improvement by seeking opportunities to improve our existing offerings, developing new and innovative solutions that deliver value to our customers.

Efficiently manages time and priorities

Follows through with all assignments and tasks all the way through completion with minimal direct supervision

Demonstrates a thorough understanding of their job processes and procedures, actively using resources as needed

Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment

Accepts and responds well to supervision with actions and positive attitude.

Utilizes clear and effective communication skills.

Keeps others informed on a need-to-know basis as dictated by operational demands

Works efficiently, consistently meets or exceeds targeted metrics

Adapts to changes in the work environment; leads competing demands; changes approach or method to best fit the situation

Leverages technology to increase efficiency, raise productivity, and reduce costs.

Contacts customers for missing or additional information needed to proceed with order.

Coordinates efforts with internal stakeholders to provide customer problem resolution.

Utilizes ticketing system to report any changes in customer preferences, patterns of error, process gaps or breakdowns in workflow.

Maintains business confidentiality relative to pricing, promotion, customer lists, and methods of distribution.

Proficient in multiple operating systems.

Qualification

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MS OfficeOperating systemsTicketing systemTyping 40+ WPM