Nextiva · 3 days ago
Solutions Delivery Consultant
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $93K/yr
5+ years exp
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Responsibilities
Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition.
Initiate and manage enterprise Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate.
Gather and document business processes (existing and future) and participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed.
Advise and consult clients on best practices for CCaaS processes, user interface, and architecture. Assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client's organizational processes and demonstrate the desired value proposition.
Qualification
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Required
BA/BS degree desired
Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments
Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant
CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto)
Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization.
Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk)
Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders
Knowledge of SQL
Benefits
Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance - Life, disability, and supplemental indemnity plans
Work-Life Balance ️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness - Employee Assistance Program and comprehensive wellness initiatives
Growth - Access to ongoing learning and development opportunities and career advancement
Company
Nextiva
Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.
1,001-5,000 employees
H1B Sponsorship
Nextiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (19)
2022 (21)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Goldman Sachs Asset Management
2021-09-14Private Equity· $200M
Leadership Team
Tracy Conrad
Co-Founder and Chief Amazing Officer
A
Anne Brennan
Chief Financial Officer
Recent News
2024-05-23
TechRadar
2024-05-23
2024-05-05
Company data provided by crunchbase
