Parkland Medical Center · 3 days ago
Associate IT Client Support Analyst
Derry, NH
Full-time
Remote
Entry Level
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Responsibilities
Provide technical support to the end user
Provide troubleshooting, diagnosis, and repair for end user systems
Collect information through constructive customer conversation
Access all available support tools and staff to resolve issues
Qualification
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Required
Experience with call center techniques
Competency in call center tracking tools
Prior experience supporting customers in the use of application software.
Proficiency in using support software tools.
Mobile device support experience
Apple product support experience
Strong understanding of HCA security-related procedures.
Understanding of Healthcare technology industry
Basic network troubleshooting and support experience
General desktop support experience
Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Parkland Medical Center
Parkland Medical Center provides Emergency Care,Cardiology, Oncology/Hematology, Breast Care, Women’s & Children’s & Surgical Services.
Founded in 1983
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
John Skevington
Chief Executive Officer
Kerrin A. Lucas, CPA, MHCDS
Chief Financial Officer
Company data provided by crunchbase
