85 applicants

Company

Sunrise Hospital · 21 hours ago

Associate IT Client Support Analyst

Las Vegas, NV

Full-time

Remote

Entry Level

$17.36/hr - $26.05/hr

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Responsibilities

Provide technical support to the end user

Provide troubleshooting, diagnosis, and repair for end user systems

Collect information through constructive customer conversation

Access all available support tools and staff to resolve issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application software supportHCA security proceduresCall center techniquesCall center tracking toolsSupport software toolsMobile device supportApple product supportHealthcare technologyNetwork troubleshootingDesktop support

Required

Experience with call center techniques

Competency in call center tracking tools

Prior experience supporting customers in the use of application software.

Proficiency in using support software tools.

Mobile device support experience

Apple product support experience

Strong understanding of HCA security-related procedures.

Understanding of Healthcare technology industry

Basic network troubleshooting and support experience

General desktop support experience

Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company

Sunrise Hospital

As Nevada’s largest acute care facility and Level II Trauma Center, Sunrise Hospital and Medical Center offers high quality, patient-centered healthcare to the residents of southern Nevada, its surrounding region and millions of visitors that come to Las Vegas.

Founded in 1958