Walmart · 2 days ago
Staff, Content Strategist - API Technical Writer
Sunnyvale, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$143K/yr - $286K/yr
15+ years exp
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Responsibilities
Gather information, interview subject matter experts (SMEs), and conduct research.
Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
Participate in the team's efforts to establish API documentation style and process guidelines.
Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
Make recommendations to help the team choose the best API documentation writing and publishing tools.
Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
Provide peer reviews and coaching for team members.
Track and report project schedules and assignments while working toward set deadlines.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
BA/BS in Computer Science, Software Engineering, or a relevant area
15+ years of experience in technical product documentation
10+ years of experience in developer-facing API documentation
5+ years of developer experience
Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS
Knowledge of API technical concepts, webhooks, authentication, and authorization
Proficiency in extracting SME knowledge and communicating it in a meaningful way
A passion for understanding the end-user's needs
Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
Knowledge of technical writing standards and the ability to adhere to a style guide
A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
Excellent writing skills and the ability to make complex topics easy and engaging
Option 1: Bachelor's degree in media and content creation, design, communications, or related area and 4 years' experience in content creation, knowledge management, UX content design, or related area
Option 2: 6 years' experience in content creation, knowledge management, UX content design, or related area
Preferred
Experience with JIRA, Confluence, and ReadMe
Portfolio of API documentation created in previous roles
Experience with API documentation for marketplace platforms
Content creation, knowledge management, UX content design or related area
Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
Driving product development in a content design area
Master's degree in Media and Content Creation, Design, Communications, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture
Benefits
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Medical, vision and dental coverage
Company-paid life insurance
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates
Company
Walmart
Walmart is a retail corporation that operates several chains of supermarkets, discount stores, and e-commerce platforms.
10,001+ employees
H1B Sponsorship
Walmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2267)
2022 (3331)
2021 (3513)
2020 (2187)
Funding
Current Stage
Public CompanyTotal Funding
$5B2023-04-15Post Ipo Debt· $5B
1972-08-25IPO· undefined
Leadership Team
Doug McMillon
President and CEO
John Furner
President and Chief Executive Officer of Walmart U.S.
Recent News
GlobeNewswire News Room
2024-11-21
Business Wire
2024-11-19
Company data provided by crunchbase
