Five9 · 6 hours ago
Analytics and Reporting Engineer
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Call CenterCustomer Service
Growth OpportunitiesH1B Sponsor Likely
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Responsibilities
Engage with customers, to develop customer requirements for the purposes of delivering custom reports, services, and/or functions based on the Five9 Analytics and Reporting product suite; this effort may include driving customer requirements through detailed feedback and suggestions
Ensure projects are delivered on time
Learn Customer application and solution design and documentation
Help to ensure the overall technical quality of the solution
Support Professional Services Team from a knowledge standpoint
Ability to collaborate closely with team members and other functional organizations, maintaining collaborative dialogs as well as proactively providing status updates for major initiatives
Ability to work both as part of a team and autonomously
Ability to provide support for solutions on an as needed basis
Ability to learn and master new Software packages, Software versions as needed
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Demonstrated ability to identify and understand issues and resolve customer inquiries quickly and effectively
Demonstrated intermediate skills with the standard features of various word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software)
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Good working knowledge of both historical and real-time report building
Hardworking with a positive attitude
Professional demeanor
Desire to grow and succeed in a fast-paced growing organization
Strong attention to detail
Bachelor’s Degree or comparable work-related experience
Intermediate understanding and practicing knowledge of Microsoft SQL Server Management Studio and T-SQL
Preferred
Cisco ICM/IPCC/UCCE or other relevant contact center/WFM experience
Strong understanding of contact center reporting and operations
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (21)
2021 (16)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty Lending Corp.Sapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2019-06-21IPO· undefined
2014-03-10Debt Financing· $30M
Recent News
2024-11-12
2024-11-05
2024-11-05
Company data provided by crunchbase