Delivering Innovation in Supportive Housing (DISH) · 1 day ago

Remote Customer Service Representative

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

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Health CareNon Profit

No H1B

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Responsibilities

Need to reside in Tennessee to be eligible for hire

Always have at least 2 days off in a row

Support customers between the hours of 6 AM to 10 PM MT

+ Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week

Have open availability including weekends and holidays, that allows for potential schedule changes every 12-15 weeks based on business needs

Adherence and ability to work a pre-planned schedule

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift

Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Qualification

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Customer service experienceTroubleshooting experienceOpen availabilityEngagement on phoneCoachableVideo meeting capabilitySuperb attendance

Required

Current residence in Tennessee to be eligible for hire in this role

High School diploma, GED, or equivalent experience

Six months of related customer service and troubleshooting experience and/or training

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Ability to be on camera during all video meetings

Superb attendance

Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays

Flexibility with schedule changes every 12-15 weeks

Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone

Dedicated home office workspace with a stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps

Wired ethernet between modem and PC without the use of an adapter