DriveTime · 1 day ago
Customer Service Representative- Remote
Mesa, AZ
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Responsible for inbound and outbound phone calls educating and answering questions regarding the customer's warranty.
Anticipate customer needs by evolving self-service options while providing world-class customer service.
Navigate customer interactions and manage customer conflict in a fast-paced call center environment.
Qualification
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Required
High School diploma required
3+ years of experience working in a customer service role with conflict resolution
Passionate and goal-oriented
Excellent verbal and written communication skills
Agile in a fast-paced environment
Plays well with others
Works well in a time crunch
Fantastic problem solver
Positive emotional resilience
Preferred
Associate or Bachelor’s degree
Experience in the automotive industry
Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Work From Home. Feel free to rock those yoga pants while still being camera ready, just make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
If You’re in Town. For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see to see you in-person occasionally.
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2023-09-15
2022-10-12
2022-10-11
Company data provided by crunchbase
