110 applicants

Company

Play'n GO · 1 day ago

Customer Technical Support

Delaware, United States

Full-time

Remote

Entry Level

2+ years exp

Maximize your interview chances

CasinoGambling

Insider Connection @Play'n GO

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Diagnose and troubleshoot software and hardware problems, providing timely and effective solutions to customers.

Proactively monitor the infrastructure to identify and address potential issues and resolve them before they impact the customer experience.

Utilize remote desktop connections to deliver immediate troubleshooting and resolution of network and reachability issues that may arise from our cloud instances.

Utilize a ticketing system and chat applications to swiftly address straightforward customer queries, ensuring customer satisfaction.

Collaborate with customers over the phone to offer clear and detailed instructions or provide written technical manuals for more intricate issues.

Build and maintain a strong rapport with customers, earning their trust and becoming their go-to source for technical assistance.

Stay up to date with industry trends and advancements to provide cutting-edge solutions to customers.

Collaborate with cross-functional teams to address complex technical challenges and improve the overall customer experience.

Document technical support processes, solutions, and best practices for future reference and training purposes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Diagnosing software issuesTroubleshooting hardware issuesNetwork troubleshootingRemote desktop toolsMicrosoft Windows ServerLinux OS (Ubuntu)Amazon Web ServicesPowerShellBash scriptingMonitoring toolsREST APIMicrosoft Active DirectoryCustomer-centric attitudePerlPythonOctopus DeployPostmanSOAP UI

Required

Bachelor's degree in a relevant field, such as Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience.

Proven experience in diagnosing and resolving software and hardware issues.

Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools.

Excellent communication skills, both written and verbal, with the ability to explain technical concepts in simple terms.

Customer-centric attitude with a genuine passion for assisting people with computer-related challenges.

Proactive mindset, with the ability to identify potential issues and address them before they impact customers.

Problem-solving mindset, capable of analysing complex issues and providing innovative solutions.

Ability to work effectively both independently and as part of a collaborative team.

Attention to detail and organizational skills to document solutions and maintain accurate records.

Strong sense of accountability and responsibility to ensure timely and accurate support to customers.

Preferred

Knowledge of Microsoft Windows Server and Linux OS (Ubuntu)

Knowledge of Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM and understanding of core networking concepts such as TCP/IP, Firewalls, NAT and VPN

Knowledge of PowerShell and Bash scripting. Perl and Python

Strong oral and written communication skills in English

Knowledge of Octopus Deploy

Knowledge of monitoring tools such as Grafana, OpenSearch, Kibana, Prometheus, OP5.

Knowledge of REST API, Postman, and SOAP UI.

Knowledge of Microsoft Active Directory