Jack Henry · 1 day ago

Remote Fraud Support Call Center Representative (CCC)

USA

Full-time

Remote

Entry Level

$34K/yr - $38K/yr

1+ years exp

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Responsibilities

Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.

Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.

May perform other duties as assigned.

Qualification

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Customer Service ExperienceData Entry

Required

A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.

The ability to communicate clearly and effectively.

The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays.

Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.

A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.

Preferred

A data entry background.

The ability to work well as part of a team, receiving feedback from leaders to improve metrics.

Company

Jack Henry

Glassdoor

3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5,001-10,000 employees