PartnerHero · 1 day ago

Customer Support Specialist II - HW

Greensboro, NC

Full-time

Remote

Entry Level

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Responsibilities

Provide a high-standard of empathetic and solution-oriented support to clients and providers through email, chat, and voice (outbound calls).

Troubleshoot and address platform issues that patients and providers are experiencing.

Facilitate communication between clients and providers to arrange care, escalating sensitive issues when needed.

Collaborate with insurance agents and navigating carrier platforms to verify plan benefits and status.

Explain benefit details and out of pocket costs according to the client's plan.

Support clients in finding providers who meet their needs based on the client or provider request

Advocate for payers and clients by proactively surfacing friction in customer experience and proposing process and product iterations in the service of the partner’s mission.

Navigate high-acuity interactions with empathy and/or positivity.

Perform other customer support functions as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High volume interactionsInsurance verificationEmail supportChat supportVoice supportComputer proficiency