Brooksource · 1 day ago

Production Support Engineer

United States

Contract

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

EmploymentHuman Resources

Growth Opportunities

Insider Connection @Brooksource

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Engage in technical triaging, troubleshooting and problem resolution on functional and technical issues.

Ability to navigate through technologies, frontend to backend, to analyze and trace issues.

Ability to examine into technical issues impacting databases, caching, infrastructure and applications in order to arrive at solutions.

Analyze advanced, distributed solutions that process, store, and quickly retrieve huge volumes of data to identify root cause.

Triage functional and technically complex customer reported issues in a distributed environment.

Create, develop, utilize application monitoring solutions such as Splunk , Dynatrace and Tealeaf to react to ad hoc alerts and enhance application availability and performance in production.

Ad hoc demand when supporting managed incidents and time sensitive outages.

Strong verbal and written communication skills – able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers.

Be part of a fast-paced team while adhering to SLAs (Service Level Agreements) while working with internally developed tools and open-source technologies.

Develop/propose innovative approaches on process improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.