200+ applicants

Company

GreenSky® · 3 days ago

Collections Specialty Front Line Manager

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

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Responsibilities

Maintain and ensure Collection employee and Collection daily procedures are compliant with all impactful Laws and Statutes. (FDCPA, State Restrictions, FCC, etc.)

Manage the Specialty team’s daily processes as it relates to bankruptcy filings and deceased customers.

Monitor court docket sheets for assigned cases and take ownership of case progression.

Prepare documents such as fee applications; proofs of claims; settlements; etc.

Review Court Dockets as well as various legal documents relating to Default Servicing.

Identify solutions, successes, and opportunities to evolve the Recovery team’s proficiency and effectiveness.

Produce collection MIS as required and work with agents to meet standards and goals.

Oversee the Specialty team’s daily charge off report for accuracy.

Partner with merchant risk to identify and flag accounts that need to be escalated for fraudulent activity.

Communicate with customers, legal representatives, and executors regarding settlements, payment options, and escalated matters.

Document and maintain Collection procedures.

Responsible for team meeting standards and goals, monitoring incentives, collections scorecards and overall performance.

Qualification

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Fee applications preparationProof of claimsFiling court documentsFDCPA knowledgeProcess experienceBack-office experienceChange managementLeadership experienceCall Center ManagementCustomer Service experienceSix Sigma Yellow-BeltTQM experienceISO 9000 experienceEmployment laws knowledge

Required

Prior experience preparing fee applications, proof of claims, filing court documents or similar

2+ years of leadership experience

Process and back-office experience

Knowledgeable in FDCPA, TCPA, FCRA, and HIPAA

Experience with change management

Preferred

Previous Call Center Management experience

5+ years Customer Service experience

Bachelor’s degree from an accredited institution preferred

Certified Six Sigma Yellow-Belt or other quality/standardization program experience such as TQM, ISO 9000, etc.

Understanding of state and federal employment laws

Company

GreenSky®

Glassdoor

3.4

GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.

Founded in 2006

Atlanta, Georgia, USA

1001-5000 employees