Sagility · 1 day ago

Vice President Strategic Account Management

United States

Full-time

Remote

Director/Executive

15+ years exp

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Responsibilities

Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.

Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.

Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.

Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.

Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.

Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.

Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.

Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.

Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.

Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.

Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.

Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.

Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.

Attend Industry forum meetings to increase market awareness of Sagility Solutions and its services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Executive leadershipGlobal client servicesTeam developmentHealthcare industry knowledgeBusiness acumenCRM software proficiencyStrategic thinking

Required

Bachelor's degree in business administration, healthcare management, or a related field

15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred

Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.

Demonstrated success in leading and developing high-performing teams across multiple regions.

Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.

Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.

Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.

Proficiency in CRM software and other relevant tools.

In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.