Penn Mutual · 12 hours ago

Knowledge Management Specialist

Remote - United States

Full-time

Remote

Mid Level

$60K/yr - $82K/yr

3+ years exp

Maximize your interview chances

Financial ServicesInsurance

Insider Connection @Penn Mutual

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage and mentor a team of Knowledge Management professionals, providing guidance on best practices, project management, and career development.

Design, develop, and publish, SOP’s, technical guides, FAQs, knowledge based articles, and other documentation in a centralized Knowledge Management Tool.

Collaborate with stakeholders to gather information and understand Operations SOP’s, translating them into clear and concise documentation.

Develop and implement documentation strategies that align with business goals, ensuring that all content is accurate, concise, accessible, and user-friendly.

Establish and maintain quality standards for all technical documentation, including style guides, templates, and review processes. Review and edit content created by others to ensure accuracy, clarity, and consistency.

Continuously assess and improve documentation processes, tools, and workflows to enhance efficiency and effectiveness.

Organize training sessions for team members on knowledge management documentation best practices, tools, and keep up to date with industry trends, communication tools, and best practices in knowledge management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Knowledge Management DocumentationTechnical CommunicationDocumentation ToolsContent Management SystemsProject ManagementAgile Methodologies

Required

Proven experience in knowledge management documentation or technical communication, especially in translating complex concepts into concise user-friendly content.

Excellent written and verbal communication skills.

Strong organizational skills and the ability to manage multiple projects simultaneously.

Experience with Agile methodologies and software development processes is a plus.

Proficient in using documentation tools and content management systems.

Ability to adapt to changing priorities and work well in a fast-paced dynamic environment.

Bachelor's Degree in English, technical communication, or related field.

3+ years of related experience or equivalent related work experience.