40 applicants

Company

GreenSky® · 16 hours ago

Desktop Support Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Must be able to work from home and office a minimum of 32 hours a week. The primary office is Alpharetta but must be able to travel to all offices. (Offices located in Alpharetta and Glenridge Connector.)

Troubleshoot issues with operating systems, applications, hardware, and networking.

Install and update software on desktops, laptops, mobile devices, and peripherals.

Resolve technical issues within established SLAs.

Log and track inquiries using a ticketing system while maintaining history records.

Document and maintain workflows utilized in successful issue resolution.

Make recommendations to improve help desk processes.

Work with Service Desk team across multiple sites, providing an elevated level of quality.

Update logistics and inventory management system.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop SupportActive DirectoryWindows 11Hardware TroubleshootingSoftware TroubleshootingIntuneAutopilotCompTIA CertificationMicrosoft CertificationMac OSMicrosoft Office SuiteNetwork Fundamentals

Required

Degree in computer science or related field preferred.

Minimum 3 years’ experience.

Basic knowledge of Intune and Autopilot.

Working knowledge of Active Directory and user account configuration.

Exceptional knowledge of Windows 11 operating system.

Basic knowledge of Microsoft Office Suite, Office 365.

Basic knowledge of network fundamentals.

Ability to resolve complex Hardware and software issues.

Previous experience in a customer service-related field.

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Able to stand up to one hour consecutively.

Constantly able to bend over, reach and install computers, monitors, and accessories.

Frequently lift and carry miscellaneous computer equipment; up to twenty pounds.

Must have reliable transportation to move between office locations that are not within walking distance.

Excellent customer service skills, including written and verbal communication.

Preferred

Certification (CompTIA, Microsoft, etc.) a plus.

Mac OS experience a plus.

Company

GreenSky®

Glassdoor

3.4

GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.

Founded in 2006

Atlanta, Georgia, USA

1,001-5,000 employees