EMC Insurance Companies · 3 days ago
Casualty Claims Supervisor
Iowa, United States
Full-time
Remote
Senior Level, Lead/Staff
$97K/yr - $125K/yr
8+ years exp
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Responsibilities
Supervises assigned casualty claims team.
Reviews all claim files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information.
Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution.
Handles complex commercial casualty claims as needed.
Ensures adjuster is handling claims in accordance with company’s claims handling best practices and claims philosophy.
Controls claim and loss costs and adjustment expenses.
Advances file review reports to leader ensuring sufficient information is provided to support reservice increases above supervisory level.
Oversees and monitors the workload and performance of the team.
Routinely meets with team members to monitor business decisions made to ensure compliance with authority levels, good faith claim handling, and regulatory requirements.
Collaborates with team members to establish performance goals and monitors status.
Conducts performance reviews and provides coaching.
Interviews, hires, and recommends salary adjustments for team members.
Resolves disciplinary issues, reviews results, actions plans, and progress.
Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.
Develops and fosters excellent customer relations as it relates to casualty claims.
Collaborates with Underwriting, Marketing, and Claims Liaison to educate agents on EMC products and services to ensure agents and customers receive superior customer experiences and select EMC as their carrier of choice.
Communicates with agents proactively and anticipates agents’ and insureds’ needs.
Collaborates and communicates with management on trends, opportunities and results.
Qualification
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Required
Bachelor’s degree or equivalent relevant experience
Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
Attainment of all applicable state licenses as required
Prior leadership experience
Excellent understanding and application of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments.
Advanced knowledge of insurance terms and coverages in commercial lines
Strong leadership qualities with the ability to motivate staff
Excellent knowledge of computers and claims systems
Excellent organizational, written and verbal communication skills
Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling
Advanced investigative and problem-solving abilities
Occasional travel including overnight, valid driver’s license with an acceptable motor vehicle report per company standards will be required if traveling
Preferred
Insurance designations, such as INS, AIC, and CPCU
Company
EMC Insurance Companies
EMC Insurance Companies is among the top 60 insurance organizations in the country based on net written premium, and we have more than 2,500 employees.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-02-12IPO· undefined
Leadership Team
Matthew Spackman
Senior Vice President and Chief Human Resources Officer
P
Philip Lucca
Senior Vice President, Field Operations
Recent News
2024-04-11
Des Moines Register
2024-04-10
Company data provided by crunchbase
