89 applicants

Company

WellNow Urgent Care · 5 days ago

Business Operations Analyst

Remote, Arizona

Full-time

Remote

Mid Level

$85K/yr - $105K/yr

3+ years exp

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Responsibilities

Schedule Optimization – how can we optimize our schedule structure and process to fit in more patients, and skew our mix toward high value clients? Should we block appointments by type? By client type? What are our best performing hospitals doing that we can scale across our network?

Scale surgery & dental offerings – this is our most lucrative service line. How can we re-imagine the end-to-end operating model to maximize profitability (e.g. need identification, schedule priority, surgery types offered by DVM, pricing, referrals, etc.)

Marketing performance analytics – Which marketing channels are driving the highest ROI? What initiatives / campaigns are working vs not? How should we change our marketing spend allocation?

Observe hospital processes and flow to document existing processes and brainstorm initiatives that could create efficiency improvements.

Qualification

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Healthcare services experienceCross-functional project managementExcel proficiencyPowerPoint proficiencyMulti-site retail experienceResourceful self-starter

Required

Bachelor’s degree required

3-5 years relevant professional experience; Experience in healthcare services and/or multi-site retail is a plus

Experience working on and driving highly visible, highly impactful cross-functional projects

Must be intellectually curious, inquisitive, thoughtful, and a good listener

Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multi-dimensional problems

Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment

Resourceful and motivated self-starter

Highly proficient in Excel and PowerPoint

Presentation & Communication skills: must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations, and associated economics

Company

WellNow Urgent Care

Glassdoor

2.6

WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, virtual care, occupational health services and clinical research in the United States.

Founded in 2011

Nashville, Tennessee, USA

1,001-5,000 employees