200+ applicants

Company

MemorialCare · 3 days ago

Program Director Change Management (Remote)

Long Beach, CA

Full-time

Remote

Director/Executive

$149K/yr - $216K/yr

7+ years exp

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Responsibilities

Develop and implement change management strategies and plans to support successfully adopting organizational change initiatives.

Apply a structured methodology and lead change management activities.

Provide guidance and support to leaders and employees throughout the change process, ensuring their understanding and engagement.

Assess the impact of change initiatives and develop appropriate communication and contingency plans to facilitate smooth transitions.

Identify and address resistance to change, working closely with stakeholders to mitigate risks and overcome challenges.

Ensure completed documentation requirements and support the design and delivery of proper testing programs for impacted systems.

Monitor and evaluate the effectiveness of change management efforts, adjusting as necessary to ensure desired outcomes are achieved.

Collaborate with cross-functional teams to ensure alignment and integration of change management activities with other business initiatives.

Stay updated on industry best practices and emerging trends in change management, incorporating them into the company's approach.

Establish key KPIs and provide relevant data to key stakeholders and executives.

Oversee projects within the program, develop key performance indicators, and provide visibility into the program/portfolio of a change management roadmap.

Identify and resolve problems of varying complexity, conduct root cause analysis, and take action to prevent recurring issues.

Create and maintain documentation, plans, templates, and reports, as well as effectively communicate plans to stakeholders.

Monitor and report on progress against established project milestones.

Qualification

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Program ManagementChange ManagementITILHealthcare ExperienceRelationship ManagementProject Portfolio ManagementMicrosoft SuiteProcess Improvement

Required

Minimum 7 years of program management or relevant experience required.

Minimum 5 years of system analyst or equivalent business experience in a healthcare organization.

Minimum 7 years of leadership/management experience in a healthcare organization.

Proven experience establishing a support program and maintaining it at a high level.

Deep working knowledge of ITIL and building programs and approaches leveraging ITIL best practices.

Strong experience participating in large-scale IS systems upgrades, changes, and deployments.

Experienced in managing enterprise project portfolios, programs, and projects, including the management of the portfolio budget.

Demonstrated overall knowledge of the healthcare business environment, including Medical Groups, IPAs, and Health Plans for Managed Care business workflows.

Experienced working in a fast-paced environment with minimal supervision and managing multiple priorities.

Proven excellent leadership and relationship management skills, as well as the ability to manage and motivate direct and indirect reports.

Experienced working in a team-oriented and collaborative environment.

Demonstrated understanding of key areas of the healthcare business.

Demonstrated high energy levels and tolerance of tight deadlines, time pressures, and ambiguity.

Proven knowledge of PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, systems integration, and basic project finance regulations.

Experienced in leading projects, providing expert consultative guidance and direction on change initiatives.

Proven ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.

Demonstrated proficiency with the Microsoft Suite Products required.

Demonstrated analytical, creative thinking, and problem-solving skills.