Gainwell Technologies · 22 hours ago
Call Center- USA REMOTE
ME
Full-time
Remote
Entry Level
$29K/yr - $42K/yr
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Responsibilities
Answers telephones, responds to highly complex customer questions, and/or forwards calls to appropriate personnel.
Researches customer inquiries and responds to appropriate parties promptly.
Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients by established service-level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.
Interfaces with team members, management, and customers about customer service issues.
Reviews client reports every week to ensure data integrity; prepares and submits reports to management.
Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Monitors daily transactions to ensure policy and procedures are by service level agreement.
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Qualification
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Required
Strong business and analytical problem-solving skills
Strong communication skills
Ability to work independently
Ability to follow oral and written directions
The candidate must complete the assessment before moving forward in the process
Benefits
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
Founded in 2009
10,001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (37)
2022 (101)
2021 (55)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-08Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Jacob Sims
EVP and Chief Technology Officer
Recent News
Texas CEO Magazine
2024-06-04
Company data provided by crunchbase
