Slice · 20 hours ago

Head of Implementation Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$200K/yr - $250K/yr

10+ years exp

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Responsibilities

Lead and scale Slice’s end-to-end process for hardware and software installations, product onboarding, training, and early lifecycle support.

Build robust product implementation infrastructure for scale.

Manage a globally distributed team while optimizing for scale and efficiency.

Infuse a customer success mindset into every aspect of the implementation & installation process.

Ensure each deployment runs smoothly and fosters long-term satisfaction and success for partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Hardware deploymentSoftware deploymentCustomer experienceImplementation team managementProject managementSix SigmaTroubleshooting methodologiesBudgetingRisk managementStrategic thinking

Required

10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry.

Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction.

Built and led implementation teams at scale, involving large volumes and multi-faceted complexity (inside teams, field reps, and third-party installers).

Strong technical background in hardware systems, installation processes, and troubleshooting methodologies, with direct experience overseeing deployments at scale.

Proven ability to harmonize customer trust-building with operational efficiency and process improvement methodologies like Six Sigma.

Exceptional people management skills, with experience hiring, motivating and developing high-performing, geographically distributed teams.

Demonstrated ability to think strategically while executing tactically.

Strong project management abilities, including scheduling, budgeting, and risk management, paired with excellent communication and problem-solving skills.

Comfortable navigating fast-paced, evolving environments with a focus on integrating new technologies and optimizing for future growth.