DUAL North America · 1 day ago
Residential Staff Examiner II
Remote - Texas
Full-time
Remote
Mid Level
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Responsibilities
Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event
Complete initial review and understanding of the claim, determine coverages, and review, evaluate and revise estimates using Xactimate.
Utilize company Best Practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported
Communicate with the policyholder, policyholder representatives, agents, contractors, experts and independent adjusters as needed during the life of each claim.
Input payment if the claim settlement is within approved authority level or request authority as needed through the Claims Manager, based on each individual claim
Utilize all available reports to manage pending claims and continue to track them through completion
Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery
Ability to obtain recorded interviews from applicable parties for a claim
Ability to secure expert reports including fire and police department reports
Ability to utilize a computerized estimating system
Work overtime during high volume periods or after catastrophic events as needed that may include some overnight stay
Manage the process of appraisal when conflict arises and work with public adjusters and attorneys, as needed
Manage third party vendors during high volume periods or after catastrophic events as needed
Other duties as assigned.
Qualification
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Required
Must have current and valid Texas adjuster’s license
Must have or acquire a valid adjuster’s license in the other states we write business
Basic knowledge of property insurance policies
Excellent verbal and written communication skills
Ability to empathize with customers and agents
Ability to operate PC and related software applications efficiently
Ability to learn and train if experience is minimal
Preferred
Bachelor’s degree in related field from an accredited institution
Prior remote employee experience
Prior experience in handling the investigation of first party claims from initial assignment to full resolution
Prior experience working in a remote capacity
Benefits
Medical
Dental
Vision
A wide variety of wellbeing offers
Competitive salary
Unlimited PTO
401k with company match
Paid volunteer days
Company
DUAL North America
DUAL North America offers commercial property, financial, and casualty services.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Johnson
Chief Executive Officer
M
Michelle Roccoforte
Chief of Staff
Recent News
Coverager - Insurance news and insights
2022-10-25
Company data provided by crunchbase
