Snowflake · 18 hours ago
Services Delivery Manager
Remote, USA
Full-time
Remote
Senior Level
7+ years exp
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Responsibilities
Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
Proactively provide input into the development of Practices' policies, procedures and standards
Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the client and Snowflake
Qualification
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Required
7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Preferred
Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
Company
Snowflake
Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.
5,001-10,000 employees
H1B Sponsorship
Snowflake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (102)
2022 (257)
2021 (134)
2020 (129)
Funding
Current Stage
Public CompanyTotal Funding
$2.03BKey Investors
Sequoia CapitalICONIQ GrowthAltimeter Capital
2022-08-05IPO· undefined
2022-04-19Post Ipo Equity· $621.46M
2020-02-07Series G· $479M
Leadership Team
Sridhar Ramaswamy
CEO
Benoit Dageville
President of Products & Co-Founder
Recent News
Business Wire
2024-11-12
Company data provided by crunchbase
