200+ applicants

Company

Cigna Healthcare · 20 hours ago

Healthcare Enrollement

United States

Contract

Remote

Entry Level

$18/hr - $18/hr

2+ years exp

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Hiring Manager

Alka Mathur

Insider Connection @Cigna Healthcare

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Responsibilities

Ensure customer satisfaction through operational delivery of the Case Management services through Intake or the Health Risk Assessment (HRA) team.

Acts as liaison and collaborates with all matrix partners within the organization - Quality, Medical, Product, Systems, and Training, Sales, and Population Health Operations staff.

Supporting inbound calls through case management telephone queues.

Creating and assigning referrals and overall management work ques in the case management platform, fax boxes, and email boxes.

Administrative tasks to manage customer correspondence.

Coordination of care tasks to support transitions of care.

Completing telephonic HRA.

Assisting with the scheduling of medical appointments.

Connecting customers to case management and community resources.

Addressing gaps in care and encouraging an annual face to face visit with their provider.

Educating customers on plan benefits.

Routing customer referrals to appropriate care management team based on identified needs.

Escalating customer concerns or issues appropriately.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health care coordinationComputer application skillsManaged care experienceProblem identificationTelephone contact processes

Required

Possesses strong written and verbal communication skills with a focus on top-quality customer service and health care coordination.

Empathetic attitude with ability to offer emotional support.

Experience and knowledge of multiple aspects of the health care system.

Excellent listening skills.

Helps customers identify problems or barriers and navigate health care.

Passion for the proper care and well-being of customers.

Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.

Works well in a team approach with strong interpersonal skills.

Ability to handle multiple tasks, set priorities and develop action plans.

Detail oriented.

Knowledge of regulatory requirements with emphasis on Medicare.