AbsencePlus · 17 hours ago
Salesforce Help Desk Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Hiring Manager
Gloria Peterson
Insider Connection @AbsencePlus
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Responsibilities
Provide technical support for Salesforce users, responding to and resolving issues related to Salesforce applications, including but not limited to user access, login problems, reports, dashboards, and data entry errors.
Troubleshoot and resolve issues related to Salesforce configurations, customizations, and integrations.
Assist users with the setup and management of Salesforce profiles, permissions, and workflows.
Log, prioritize, and track all support requests in the service desk management system, ensuring all requests are resolved in a timely manner.
Collaborate with Salesforce administrators and developers to resolve more complex technical issues and escalate when necessary.
Create reports requests by customers and internal partners.
Perform routine system checks, data backups, and security audits on Salesforce systems.
Monitor and maintain the health of Salesforce systems, ensuring proper functionality and compliance with company standards.
Document solutions to common problems and contribute to the development of knowledge-based articles.
Assist in the implementation of Salesforce updates, new features, and system changes.
Provide support for third-party integrations and applications connected to Salesforce.
Qualification
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Required
Associate's degree or equivalent in IT, Computer Science, or related field
1-2 years of experience in a help desk or technical support role, ideally with Salesforce-related experience
Strong knowledge of Salesforce platform features, including reports, dashboards, and workflow automation
Familiarity with Salesforce Lightning interface, Classic interface, and basic administration tasks
Basic understanding of Salesforce integrations, data management, and security settings
Excellent troubleshooting, problem-solving, and diagnostic skills
Ability to communicate technical information clearly to non-technical users
Strong customer service orientation with the ability to prioritize and manage multiple tasks in a fast-paced environment
Good understanding of IT support tools, ticketing systems, and documentation practices
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other standard productivity tools
Preferred
Bachelor’s degree
Salesforce Administrator certification (ADM 201) or similar Salesforce credentials
Experience with Tableau and Salesforce Reporting
Experience working leave and disability industry
Benefits
Comprehensive healthcare plans (medical, dental, vision)
Retirement savings plan (401(k))
Paid time off (PTO) and holidays
Professional development opportunities and Salesforce certification assistance
Company
AbsencePlus
AbsencePlus offers absence management solutions, specializing in leave of absence, disability, and FMLA management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Dewey
Chief Client Officer
Company data provided by crunchbase
