One80 Intermediaries · 1 day ago

Customer Support Associate

United States

Full-time

Remote

Entry Level

$44K/yr - $56K/yr

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Hiring Manager

Shane Gardiner

Insider Connection @One80 Intermediaries

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Responsibilities

Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction

Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures

Maintain organized and up-to-date records, including electronic and physical files, ensuring accuracy and compliance with company policies and industry regulations

Manage endorsement requests efficiently by analyzing and processing policy changes, ensuring accuracy, and maintaining alignment with underwriting guidelines

Accurately handle bind requests as needed, including the preparation and distribution of binders, ID cards, and certificates

Qualification

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Customer SupportCommercial LinesMS OfficeRecord KeepingPolicy Processing

Required

Associates Degree in Business Administration, Finance, Risk Management, or related field. Or extended years of insurance experience can substitute for lack of degree

Must have experience with MS Office applications including Word, Teams, and Excel

Ability to multitask in a fast-paced work environment and take appropriate actions

Benefits

Medical

Dental

Vision

Disability

Life

Retirement savings

Company

One80 Intermediaries

One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group.

Founded in 2019