EXL Health · 12 hours ago

Bilingual Call Center Representative

United States

Full-time

Remote

Entry Level

$15/hr - $18/hr

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Health Care

Hiring Manager

Ashley Houde

Insider Connection @EXL Health

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Responsibilities

Provide customer service duties by effectively responding to incoming phone calls and manage outbound calls in a timely manner

Update policy information in administrative and workflow systems to process requests.

Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards

Effectively and efficiently communicate with customers

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative targets

Build positive relationships with operations team members

Adherence to schedule and excellent time management skills

Provide suggestions for improvement of current processes to management

Qualification

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PC SkillsCustomer Service SkillsWindows ExperienceMicrosoft OfficeCall Center Experience